A history of bad customer service Not having help understanding red flags in a tenant screening report can result in major problems. Several years ago, I penned a blog post How’s this for customer service? It focused on the glaring lack of customer service at Zillow. The only means of communication was a web form […]
Category Archives: Good Stories
How’s This For Customer Service?
The problem with using Zillow for rental applications and background screening TenantMagic provides online rental applications and comprehensive background screening services. We work with landlords, property managers and real estate agents throughout the US. Zillow now offers a similar service for landlords and I have been asked about the difference between us. They stopped providing […]
You need more than a credit report to screen rental applicants
Don’t focus on credit reports alone Too many landlords are fixated on credit scores and credit reports when considering rental applicants. Landlords often call TenantMagic and will ask me what is the minimum credit score they should use to accept and applicant? That is not the right question. Credit reports only provide a small portion […]