A history of bad customer service Not having help understanding red flags in a tenant screening report can result in major problems. Several years ago, I penned a blog post How’s this for customer service? It focused on the glaring lack of customer service at Zillow. The only means of communication was a web form […]
Tag Archives: Tenant screening
“They seemed so nice”
“They seemed so nice” I can’t tell you how many times I have heard “They seemed so nice when I was showing them the property.” from landlords describing their tenants from hell experiences. Many of these owners got into real estate rentals as an investment opportunity. They did their homework, ran the numbers and envisioned […]
Landlord Issues During the Covid-19 Pandemic
Removing paper from the application process was important before the Covid-19 pandemic. Contactless rental applications and tenant screening are now critical.